Support
Card 1 first. Then email.
Hardware buyers: two business days on email. Starlink outages are Starlink. We confirm WAN is down if you are on managed UniFi.
Fuse map
- Lite AC: 3 A slow at the PSU. Event AC: T5AH.
- DC inlet: 15 A ATC (cable protection; EcoFlow cig fuse is the 10 A source limit).
- Mini 24 V: T4 A. Ultra 54 V: 2 A. UX7 5 V path: 6 A. Fans: 1 A.
- Spares live in the lid pouch with a 2.5 mm hex.
Field tree
- Follow Card 1.
- Staff card fuse map.
- Email photos of the UX7 screen and Mini LED to [email protected].
- Remote UniFi if you bought onboarding or $79/mo managed.
SLAs
| Channel | Hardware buyer | $79/mo |
|---|---|---|
| 2 business days | Next business day | |
| Remote UniFi | Onboarding only unless $79/mo | Yes |
| Starlink outage | Call Starlink | Call Starlink; we confirm WAN is down |
| On-site | No | No, unless quoted |
Full seven-step SOPPrint Card 1 + Local PriorityGuest AUPBattery shipping